Frequently Asked Questions
Do you ship internationally?
Yes, we ship worldwide!
Canadian shipping: $9.99 USD plus $2.00 per additional item (to a maximum of $15.99)
All other international destinations: $10.99 USD plus $3.00 per additional item (to a maximum of $19.99)
Shipping totals will be calculated automatically at checkout.
Please be aware that international orders may be subject to import duties and taxes levied upon arrival in your country. Canadian GST/HST will be collected at checkout. All other international orders are shipped DDU (Duties and Taxes Unpaid). We do not collect duties, VAT, or other taxes and we cannot predict what the particular charges may be in your country. If you do incur additional charges, they must be paid before your package clears customs.
If there is a tax code that must be visible to customs officials in your country, please include it as part of your address at checkout. Order processing is automated and we are unable to manually add tax codes or other messages on your package. If you require more information about your country's particular policies, please contact your local customs office.
Also, please note that we are unable to mark packages as gifts or alter the dollar values of purchased goods.
Do you combine shipping for multi-item orders?
For domestic U.S. orders: $2.00 per additional item will be added to the shipping total, to a maximum shipping cost of $10.99
For Canadian orders: $2.00 USD per additional item will be added to the shipping total, to a maximum shipping cost of 15.99 USD
For all other international orders: $3.00 USD per additional item will be added to the shipping total, to a maximum shipping cost of 19.99 USD
How long will my order take?
Our products typically print and ship in under 4 business days.
Domestic U.S. orders: Will be sent USPS Priority Mail and will typically arrive in 10-14 business days. (Shipping to Alaska, Hawaii, Puerto Rico and unincorporated U.S. territories can take an additional 7-12 business days).
Canadian orders: Will be sent USPS Priority Mail and will typically arrive in 14-18 business days.
All other international orders: Will ship with Asendia and will typically take between 15-25 business days.
While we do our best to give accurate estimated delivery times, be aware that they are only estimates. we are relying on 3rd party suppliers and carriers and occasionally orders will take additional time.
Do you offer expedited shipping?
No. Expedited service is not available at this time.
If you require your order for a specific date, we ask that you leave ample time for delivery. We cannot accept returns for items that miss a target date such as a birthday if they arrive within our time estimates.
My order is late, what is happening?
When your order is shipped, you will receive an email notification and a tracking number to monitor the progress of your shipment. Please understand that we have no more information about its status than can be obtained from this tracking number.
If the estimated delivery date for your order has passed and you haven’t received your package, we ask that you remain patient. If the tracking is being actively updated, you can be assured it is on its way. If tracking is inactive or shows unusual activity, contact us at firstname.lastname@example.org. We assure you that you will receive your item(s)!
Generally, if there has been no activity on the tracking for 10 business days, we will assume the package has been lost or stolen and we will send a replacement.
Please note that it is the customer’s responsibility to ensure the product delivery address is correct and complete. Teedious takes no responsibility for packages lost due to errors in the delivery address provided to us.
Where does my order ship from?
The majority of orders will ship from fulfillment centres in San Jose, CA and Austin, TX. In rare instances, we may be required to ship from suppliers elsewhere in the U.S.A.
The tracking number indicates my package has arrived, but I didn't receive it, what can we do?
Teedious is no longer responsible for packages once they have been marked as delivered by the mail carrier.
If your tracking number indicates that the package has been delivered but you have not received it, you can contact your local post office/carrier to open a case and have them investigate further.
Can you include a greeting or message in the order package?
No. Unfortunately, our ordering process is automated and there is no way for us to accommodate personal messages.
RETURNS & CANCELLATIONS
Do you accept returns?
Teedious will accepts returns within 7 days of your orders arrival. Simply contact us at info@teeedious to make return arrangements.
When making a return, buyers are responsible for return shipping. All returned items must be in original, unworn, unused condition and must not be soiled or damaged in any way. A refund of your payment will be issued upon receipt and inspection of returned goods. Refunds will be credited to the payment source used for the initial transaction. Please note that initial shipping costs are the buyers responsibility and are non-refundable.
My item doesn't fit properly, can I exchange it for a different size?
Teedious will accept exchange requests, within 7 days of the date of your orders arrival. Please contact us at info@teeedious to explain your issue.
When making an exchange, buyers are responsible for return shipping. All returned items must be in original, unworn, unused condition and must not be soiled or damaged in any way. A shipment containing your replacement item(s) will be sent to you at our expense upon receipt and inspection of your returned goods. If there is a discrepancy between the cost of the original item and its replacement, your initial payment source will be charged for the price difference.
My order hasn't shipped yet, can I cancel it?
When your order is placed, it is automatically routed to our print provider's production schedule. At this point the order is considered 'in progress', and cannot be cancelled.
In some cases, if we receive a cancellation request immediately after the order, we may be able to catch it before it reaches the printer. We will attempt to cancel it, but unfortunately we cannot guarantee that any cancellation will be possible. We encourage customers to carefully review their order in the cart before committing to purchase.
What printing method is used on your shirts?
Teedious uses Direct-to-Garment printing technology (also known as DTG printing). The DTG printing process utilizes modified inkjet printers developed specifically for textiles and garments. DTG printers use specialized inks which are applied to textiles directly and absorbed by the fibers.
The DTG Printing process is unique, as it allows for cost effective 'one-off' outputs. This enables us to print a shirt design specifically for you, in the size and color of your choice without the need to maintain large product inventories.
What type of shirts do you use to print on?
All Teedious shirts are printed on GILDAN G5000 Heavy Cotton Tees.
The G5000 is among the most popular T-shirt blanks in the industry. It is a common choice among DTG printers due to its smooth printing surface and specially spun fibers which hold ink well. The G5000 is made from a sturdy, pre-shrunk, cotton blend and is known for durability and comfort. The shirt is considered unisex and can be worn by both men and women.
- 5.3 oz/yd² (180 g/m²), 100% pre-shrunk cotton
- Antique colors & Sport Grey are a 90/10 cotton/poly blend
- Midweight fabric
- Classic fit
- Ribbed knit, seamless collar
- Taped neck and shoulders
- Double-needle sleeve and bottom hems
- Tear away label
How do I choose a size?
Please refer to the Sizing Guide shown in the shirt's product page.
Be aware that sizes can vary between manufacturers. We encourage purchasers to refer closely to the sizing chart and choose their size carefully.
Where are your shirts made?
Our T-shirt blanks are made in various countries, including Honduras, Nicaragua, and the Dominican Republic using 100% U.S. grown cotton. All shirts are printed in, and will be shipped from the U.S.A.
Can my item be printed on a different style or brand of shirt?
No. We only offer what is shown in our listings.
Can the print be placed on the back of the shirt?
No. We only offer printing in the position shown in our listings.
Can I add custom elements such as a name to the shirt?
No. Unfortunately, we are unable to offer custom printing.
Do you offer reduced pricing for large orders?
Teedious uses DTG (direct-to-garment) printing on our products. This process is ideal for making ‘one-off’ custom prints cost effective. The flip side of this, is that there is not much of a cost saving in doing larger quantities. Each item will be printed individually without the reduced set-up costs of larger screen print runs. Unfortunately, this means we are unable to offer bulk rates for our products.
The one area of cost saving for larger orders is in shipping charges which are capped.